Wool Owners Warranty


Making the most of the Wool Owners Warranty

Here at Hugh Mackay, we are proud to offer the Wool Owners Warranty (WOW) service with every one of our wool products, to help keep your carpet looking its best for longer.

The WOW services is a yearly subscription service that is free of charge for the first 12months. When you sign up you can choose to receive an array of helpful carpet care products including;

How can you sign up to the WOW service?

To receive your 12months free (from the date of purchase), simply visit: WOW Customer Registration and register your details.

What happens once you’ve registered?

Shortly after registering, you will be contacted by your nearest WOW registered carpet cleaner to explain in more detail, the services that you can call on as well as some invaluable golden rules on caring for your carpet.

What should you do if you have a spillage?

If you have a spillage, you can contact your WOW carpet cleaner for advise. If you can’t remove the spillage, then your WOW registered carpet cleaner can come out to take a look at the spillage (free of charge) for the treatment of the stain.

How do you renew your WOW service at the end of the 12months?

Once you are nearing the end of your 12month free service, simply make sure that your carpet is cleaned by a WOW registered carpet cleaner once per year to automatically renew your warranty.

Quality care from the Wool Owners Warranty

The WOW is endorsed by the WoolSafe organisation who are a global body dedicated to the care of carpets and rugs. WoolSafe test all of the WOW carpet cleaning products to ensure they are safe and effective to use on your flooring. Always look for the WoolSafe logo if you’re purchasing any other carpet care products.


If you would like to speak to our team about this service, simply give us a call on; 01429 892555